Terms & Conditions
We require a confirmed Purchase Order and a 50% deposit to put the item into production. Any outstanding balance, including shipping costs, will be charged to the purchaser when the order is completed and prior to delivery to your address.
Any changes made to the quoted and agreed specification will be invoiced separately and additional production time may be required. For bespoke (non-standard) items and projects, the customer must sign off any drawings and approve any samples which may have been issued.
We accept payment in the form of cheque payable to English Georgian, or by bank transfer (details on request).
Delivery and Shipping
It is our aim to have all standard stock items ready for delivery within 4 weeks of the purchase order. The time of shipping will vary depending on the method chosen, i.e. air or sea to overseas destinations, and road for UK orders.
For items not in stock and for bespoke orders (non-standard items) we allow a longer time frame (this will vary from 8 to 16 weeks) for the production and finishing of an item. Shipping time will again be dependant upon the selected method.
In the event of any previously unforeseen delays, we will make you aware of them as soon as they arise and keep you updated of the situation.
Refund / Cancellation Policy
Confirmed purchase orders received by the company will be considered binding. Exceptionally, however, should the purchaser wish to either cancel or amend their order we shall require written notification, either by e-mail or fax, within 7 days of the date of the original order being placed with us. If a customer cancels an order after this time period, the deposit is not refundable.
Every effort will be made to satisfy customer requirements. If any items are faulty upon receipt we shall arrange to provide a full refund of monies paid in respect of the item provided we receive notification of the claim within 7 days of delivery.
Any refund made will be paid by the same means as the original payment was received by English Georgian.
Our use of electronic data for the capture of payment will result in information being supplied to us. We will not retain any financial information, only the data relating to the customers, invoice address and delivery details will be kept on file.